If you're new to the world of cold therapy, we highly encourage you to dive into the complimentary 'Master The Cold' Ebook that accompanies your purchase. It's your perfect guide to understanding and harnessing the incredible benefits of cold immersion therapy.

The ZenPod was designed with you in mind and can comfortably fit all but the tallest humans (up to 6'7).

The optimal range for cold immersion therapy is considered to be between 10-15° C (50-59°F). Most of the studies which have gone on to describe the benefits of cold water were done at 15°C. We've found that most tap water comes out at 15° or less, so in many cases you wont even need ice.

Our experience shows that adding three bags of ice can reduce the temperature by approximately 5-6 degrees. Given that tap water often flows at around 15° or lower, you might not even need ice—except those extra warm days. (Sorry, Arizona friends!)

We've discovered a highly effective trick: freeze a 12 or 24 pack of bottled water and use these as reusable ice packs. Just toss them into the water about 10-15 minutes before your plunge. They are eco-friendly and get the job done just as well!

There is no one size fits all, but it is recommended to reap all the benefits of cold immersion therapy that you sit at least 11 minutes per week in water that is 15°C or cooler. However, we recommend per plunge:

15 degrees: 10 minutes

10 degrees: 5-10 minutes

5 degrees: 2-5 minutes

3 degrees: 1-3 minutes

We recommend refreshing the water on a weekly basis, particularly during hotter weather. However, employing a suitable water treatment method can prolong the lifespan of the water between changes.

Although we are unable to endorse a specific treatment, feedback from our customers suggests that regular cleaning, coupled with the use of bromine tablets or hydrogen peroxide, and keeping your ZenPod out of the sun can effectively prolong the water's freshness. 

Always consider the safety of the chosen treatment for both you and the ZenPod's PVC material. 

Our advice is to allow your body to return to its normal temperature gently and without sudden changes. Engaging in light activities such as jumping jacks or stretching can assist in this process as your core temperature gradually re-establishes its baseline.

The following information is intended for general informational purposes only and does not constitute medical advice. Always consult with a healthcare professional before starting any new health practice, including cold therapy.

While cold therapy can offer a range of benefits, it also carries potential risks if not properly conducted. This is especially true for individuals with certain health conditions, such as heart disease, high blood pressure, or respiratory issues, as the sudden cold can put stress on the heart and lungs.

Cold exposure can also lead to hypothermia if one stays in the cold for too long, doesn't adequately warm up afterward, or plunges into excessively cold temperatures. 

Anyone with Raynaud's disease, which affects blood circulation, or conditions like neuropathy that cause loss of sensation, should also be cautious as they may not feel the damaging effects of the cold.

It's important to listen to your body and never push beyond what feels right. If you feel any adverse effects, such as intense shivering, numbness, difficulty breathing, or dizziness, it's crucial to get out of the cold and seek medical attention if symptoms persist.

This is why we strongly recommend consulting with a healthcare professional before starting cold therapy, especially if you have any existing health conditions or concerns.

We always recommend consulting with a healthcare professional before using the ZenPod or engaging in any new health practices, particularly during pregnancy. 

The information provided here is for general purposes only and should not be considered as medical advice. It is crucial to seek guidance from a qualified healthcare provider to determine if cold immersion therapy is suitable for your circumstances.

Yes, all ZenPods will come with both an insulated lid and an all-weather cover.

The dimensions of the tub are:

Diameter: 75cm

Height: 70cm

The ZenPod can hold up to 330L of water.

Your ZenPod functions like a large insulated cooler, so it can maintain a fairly consistent temperature throughout the day, as long as it's kept out of direct sunlight. To enjoy the coolest experience, we recommend taking your cold plunge in the morning before the day's ambient temperature has a chance to warm up the tub.

We suggest a gentle clean between each refill, and advise keeping the tub away from direct sunlight, as prolonged exposure can impact the material's durability over time. Additionally, if temperatures drop below -10, we recommend not leaving the tub filled and outdoors. The cold air can cause the materials, particularly the inflated parts, to become more brittle and susceptible to damage.

We advise against leaving your filled ZenPod outdoors in temperatures falling below -10 degrees Celsius, as the materials risk becoming more brittle and susceptible to damage. Please note that warranty claims may not cover damage incurred due to incorrect usage in winter conditions.

The ZenPod is designed for year-round outdoor use, except under extreme hot or cold conditions. To prolong the lifespan of the materials, we strongly recommend keeping your ZenPod out of direct sunlight. Avoid keeping it outdoors when temperatures exceed 25 degrees Celsius or dip below -10 degrees Celsius.

Crafted from PVC materials, the ZenPod is engineered with a 5-layer Thermalock insulation system, ensuring the chill is efficiently retained.

We suggest filling your ZenPod to about 60-70% of its full capacity to account for the water displacement that occurs when you immerse yourself. This recommendation may vary based on your personal height and size.

The ZenPod comes fitted with a drain nozzle and a bottom drain for easy water release. You can connect the accordion adapter to a hose and drain the water safely away from the tub. However, due to potential flood risks, we advise against using the ZenPod in indoor environments where possible.

The cushion is designed to be filled with water and placed at the bottom of your ZenPod, providing a comfortable resting spot for you to sit on.

We ship all orders from our Canadian warehouse within 48 hours or less of your purchase. The estimated shipping times are between 6 and 12 days across North America.

If you've had a change of heart and wish to cancel your order, you can do so within 12 hours of the order. Orders past this point will already have been fulfilled and cannot be cancelled. If a return is necessary upon receipt of package, please get in touch at help@rezentherapy.com. Please also view our return policy.

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If you've had a change of heart and wish to cancel your order, you can do so within 12 hours of the order. Order past this point will already have been fulfilled and cannot be cancelled. If a return is necessary upon receipt of package, please get in touch. Please also view our return policy.

We use XYZ carrier for deliveries within Canada and the United States, and ensure that all orders are signed for upon delivery. Orders may spend time in customs of the receiving country where the shipment is to arrive. We cannot estimate customs clearance time, but in most cases should be marginal. 

IMPORTANT: Any customs or import duties are charged once the order reaches its destination country and must be paid by the recipient of the order.

All orders are fulfilled by our Canadian warehouse within 48 hours, and the estimated shipping time is 5-12 days North America wide.

We ship all orders to Canada and the United States free of charge. If an express shipping option is desired, this can be selected at checkout for a small fee. We offer paid shipping to international destinations outside of these countries. 

While we ensure that all packages are signed for upon delivery, we understand that sometime things get misplaced. If you feel your order has not been delivered please reach out to our customer success team at help@rezentherapy.com.

All orders will have tracking information sent out right away. If you have not received this information within 12 hours of your order, please contact us at help@rezentherapy.com.

We ship primarily to Canada and The United States, though can still offer paid shipping options for countries such as: Australia, UK, New Zealand, Germany, France. If you are from a country not listed here, please reach out to help@rezentherapy.com to discuss options.

If your order was damaged during delivery, please reach out to us at help@rezentherapy.com within 24 hours of receiving the product. We will process a shipping insurance claim on your behalf. Failure to report damage within this time frame may affect your claim and compensation.

Of course! While we have strict manufacturing guidelines, our warranty provides peace of mind against all manufacturing and material defects, or faults.

You can view a more detailed warranty policy here.

We would be happy to discuss replacement or compensation details by email at help@rezentherapy.com, please contact us if you would like to start a warranty claim.

Our warranty covers any manufacturing fault, or material defect. Please notify us ASAP upon noticing any defects and we can arrange a refund or replacement for you. Please contact us at help@rezentherapy.com to discuss how we can make things right. 

We offer free returns to all customers who are dissatisfied with their purchase. For a full refund, we expect to receive product in unused, saleable condition with product in original packaging. Used orders may be subject to a restocking fee, which will be taken out of final compensation. We will cover the cost of return postage to have order shipped back to us.

 Items which have been damaged due to user error or incorrect usage as per our recommended guidelines are not valid for a refund.

If you are not satisfied with your order, you can request a return at help@rezentherapy.com. We will assist in getting a return label issued out to you. The goods must be returned in salable condition, and the refund will be processed once the order has been returned. Please visit our shipping and returns section for more details. 

All purchases come with a 60 day guarantee from the date you receive your order. If you are unhappy or unsatisfied in any way with your ReZen experience, we want to hear from you and make things right. Please contact us right away at help@rezentherapy.com

Provided the item is in original, saleable condition complete with original packaging and contents, we will accept a full refund up to 60 days from the date of delivery. Items which have been used may be subject to a restocking fee which will be taken out of the final compensation amount. Items which have been damaged due to user error or incorrect usage as per our recommended guidelines are not valid for a refund.

If we're unable to rectify your order or improve your experience, and a return becomes necessary, rest assured that we will bear the cost of the return shipping by providing you with a return label.